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She isn't doing or saying anything wrong. He makes it seem like she made his reservation personally, and clearly, it was a third party who booked him. Telling her she's angry doesn't make it so. He continues to ask the same question in hopes that she'll become irrate.
She’s doing her job. And you aren’t guaranteed anything through 3rd party reservations. It’s in writing. Read your agreement.
I had that happen to me with Priceline.. and the date picked and reservation made… got there… and you guess it! No room available! Even though it was booked two months in advance. Showed the hotel the booking and all but they didn’t have anything for me. The hotel manager helped me get a room else AND got with the customer service for Priceline and the comped me for my 3day reservation!! That manger was not playing!! 😹
She gave his room away. I worked with hotels for a long time. She messed up and gave his room away. Now she is trying to cover her tracks and send him elsewhere. She will be fired for this.
People need to understand that when you make a reservation online with a 3rd party, ANY issues like this fall on the 3rd party!!! This poor woman is just trying to do her job, SHE didn’t take all of those reservations personally and overbook the motel 🤷🏻♀️ I understand his frustration too but damn, did being rude and disrespectful get him a room there? Nope! He still had to go somewhere else and he fucked up her night
this is what it looks like when you're a racist on camera!
question? if he had a reservation then does he not have a room when he gets there? and why does she keep asking him if he wants to cancel his reservation? so apparently she did give his room away or just doesn't want to give him his room he reserved, sounds like BS to me
This guy is being a total ass. She is not responsible for his reservation being booked nor for the fact that they were already overbooked. He sounds like he's trying to start a confrontation so he can post the video. What a jerk.
Honestly she handled this well kudos !! Because I would not keep repeating my self for 1 and I would not had called any other hotels for him to see availability I would asked him to leave the premise and ignored because she tried to help.
She ignored his question about giving his room to someone else.. He mentioned that they already had issues in the past. She is in the wrong here
I’ve been there with third party sites. Sometimes they don’t confirm with the hotel if they have a room or not. It sucks but it’s not her fault or the hotel.
She is wrong. She is being passive aggressive. She should not have given his room away. Poor customer service.
Not very nice customer service!
me as a front desk supervisor, yes, we can explain the situation, but we don't have too it's the third-parties situation. He is trying to antagonize her
That man is being an A hole. She was being very respectful and professional. He was trying hard to trigger her. 🤬🤬
So there it is, you made reservations with a 3rd party. Why are you hassling this woman about it? It’s not the hotels responsibility to make sure you have a room it’s Expedia or whoever it was you used to book. Beat it don’t let the door hit you in the way out
Bless her heart. I get it that it is bs that the reservation was lost. But mistakes happen and she she did a great job giving the same two solutions seven times, even reversing the order. She's amazing.
That’s literally her job I’m sitting here at the front desk of a hotel right now people really do get crazy with us over weird shit she handled it real well
He said he had an earlier encounter with her. Considering she's acting extremely professional while being filmed, I have a feeling her behavior was different earlier. Guess we'll never know!!
nah she is being rude, she is doing it in a very hum ho manner but it's rude and I think she could have handled that waaaay better in my opinion.
Entitled punk. She is not responsible for the room rather it was given away or not. She is a young lady doing her job. And you should be ashamed. I’d bet my bottom dollar you would not have gave a man that much trouble
another thing, is there a dress code at the hotel she works at? I have never been in the hotel where by the person working there looks like they're about to work in an underground club. in my lifetime I have stayed at hella hotels and motels and they all have a dress code. her dress code is not it. another point, she thought he was going to say something and she didn't let him finish his statement so that tells me you are already assuming his comment before he even makes the comment. what's up with that? M
He's really trying to make something more out of this situation.I personally went through a similar situation which ended in a very different outcome which was not favorable for me.If the clerk would've been half as accommodating as this one here, things would've worked out better for me. Some ppl won't admit it, but this clearly has racial undertones to it. People who are privileged and feel entitled are actually some of the worst people that exist.The sad part is not only do they not know better, they're quick to play the victim. Damn Shame!!!
People acting like they don’t know what she’s doing are blind as flhell and deaf . He had a run in with her earlier in the day he said and suddenly after that the place is booked and she keeps repeating the same exact thing and huffing and puffing and all is low key ignorance on purpose. She thinks she’s cute for this. She says she’s good and he didn’t even finish more than two words into a sentence and she don’t want to be recorded when she notices it because she knows this isnt gonna go well for her. They’ll be able to see what she did with his room that was clearly open earlier before she and him had an earlier issue . She got mad as fuck when he asked her to call the place to make sure he wasn’t gonna waste more time. Between knowing she’s gonna have issues for her actions and him asking her to make sure it’s ok to go to other place,she couldn’t keep her smart ass cute shit up no longer and don’t need permission hun.
People don’t understand when they book through a third-party. That’s some of the things they have to deal with and Expedia and Priceline especially is trash people to book through. And I think she was very professional because he really was picking with her. Good job, young lady.
Do not reserve online. 3rd party doesn’t work. I call the hotel directly and confirm it’s the hotel I want and not an online booking company.
I used 2 work front desk @ hotel, n alot of things can happen.....maintenance issues, wich close a room down, also housekeeping is gone n people had 2 switch rooms due 2 a multiple of reasons, stfu leave this girl alone, I'd lost it on u!!!!
Being that I worked in the hotel business for 20 years your guaranteed a room not necessarily there it’s in writing hotels are first come first serve and if over booked they will send you to another hotel on them until the next day this lady is doing her just again your guaranteed a room not necessarily there a room can be anywhere he’s just being a sick and not listening to her he recorded her to make her look crazy and the fact that it’s a third party that makes it crazier boy boy great job to the front desk agent
Ugh yall love making black women out to be the “angry black woman”🙄 this woman was not rude or unprofessional. She did raise her voice at all. Where tf did he get she was angry at that point🙄
From what I see, she was very professional. I'm glad she didn't fall for the bate by being rude and having a nasty attitude. He even asked her are you calling the police.
she handled this very well I work at the front desk of a major chain hotel and it isn't always easy when you get a rude or someone blaming you personally like this Ralph did. wasn't her fault the third party booker overbooked the hotel. I've had them do that at our hotel more than a few times. kudos to you young lady for not getting mad or rude and acting in a professionally way!
I like her demeanor and admire her for maintaining composure, these things happen when booking with the third party. She even went out her way to assist him after he made false accusations of her words and character.
Very professional and should be recognized by her supervisor for handling this situation in a efficient manner. She was definitely raised right and it shows through her actions in this video.
people don't understand once they go through a third party that's on the third party if they book you with the hotel room and the hotel was already booked that has nothing to do with the hotel that has everything to do with the third party I tell guess all the time book through the hotel it's not worth it to try and get a couple of dollars off the room because if something goes wrong third parties are such a hassle for the guests
She seems calm and like she is trying to stay calm. He’s just pushing her. If there is nothing she can do then there is nothing that she can do. You want her to kick someone out just for you. Sorry to say not the world doesn’t exist for you.
She didn't say or do anything wrong I was in the hotel business and there's a lot of fuckery going on with guests they are rude they act like they above you and threaten you if they didn't get a room yes you are not guaranteed a room when booking with a 3rd party
This happens all the time. It’s stressful for employees because they’re put in a tough position and there’s nothing they did or could do to prevent it. I hated third party bookings for this reason. They always overbook the hotel and there’s nothing the hotel can do. She’s got excellent composure. Her front desk manager should be proud.
no she has a lousy attitude. it doesn't matter if it was made by Priceline or another third party they're supposed to guarantee the reservation at the hotel. she's just trying to cover her ass because she canceled the guy's reservation
Yall…smh, considering they had conversations before this, her sly remarks, her passive aggressiveness about it and her hesitance to call the other hotel that SHE offered to handle… if y’all can’t figure out the type of person she is, then y’all are exactly what’s wrong with the world… she’s being recorded so she’s behaving… these comments have me stunned at our societal level of stupidity
People really have a hard time understanding that when they order or book something through a third party that you made that choice not the clerk or delivery person or restaurant employee. You chose to place your order through an unrelated company. When there’s an issue you have to deal with the third party not the clerk or employee. They didn’t book you… the third party you chose to use did. They don’t have your money or even the ability to refund anything most cases cuz your third party has it. Quite being an ass to people just trying to do their jobs cuz you ordered something through a third party and the third party messed up your order.
I’ll put 100% to this beautiful woman at the front desk, she is doing her job , She is calm and collected , She’s not yelling , She’s not screaming. She is doing her job.💪💪💪💪💪💪💪💪💪❤️❤️❤️👍👍👍👍👍👍👍
don't matter if that a third party made the reservation,,he made it for him,she had no right to give the room to someone else reguardless
She’s a young respectful woman with all the right answers; he’s a bully & menacing. Life is hard enough without making it difficult on others who are just trying to do their jobs.
If the man made a reservation he should have a room she wasn't really being rude but she was being compassionate either because he should've been notified
If you can’t solve the problems someone else has bestowed on both of you…you both should have a good laugh, write it off as “shit happens” work on the solution together… adding the cops is stupid so don’t be stupid….😁
Kudos to this young lady 👏 male Karen is just trying to get a rise out of her but she's cool as a cucumber 🥒😂 recording her thinks he's right
He’s not rude. He wants his room. You’re a rude one because you’re sending him down there and if he goes over there, there’s no room then what
she doesn't look like she has an attitude. She looks apprehensive and scared. he booked through a 3rd party, she explained many times. there doesn't seem to be a manager there.
Ooh we experience this in Tallahassee, FL. They gave our Handicap Room away after we called them and they assured us we still had our room. The room was booked days prior, and the place was nasty, and so much more. The manager was very rude, no housekeepers only every other day. They forgot the power of the pen, and that picture says 1000 words. I wrote a letter, attached pictures. We cleaned our own room. This is the craziness we deal with now🤦🏾🤦🏾🤦🏾😤😤😤😤
I need her patience
She need to find a job she can do correctly!
she is racist. as soon as she saw you her face changed.
stupid fake videos
He mentioned his encounter with her earlier
I would be mad too if I reserved a room in advance just for them to give it away to someone else
The employee was essentially leaning on professional etiquette and the less information given the better, by not answering the direct question of the consumer. She should have offered to call the other hotels before he requested her to do so.
She did well.
i don’t see anything she did wrong, he was so petty and bitter for this.
I thought she handled it and stayed professional.
She so good at customer server. She is holding back, don’t let that emo collar fool you she got it in her 🤣
She did awesome because he was trying so hard to get her out of character
Cancel. Then, find corporates number and show them the video. They can check records and see if she's either lying or bumped you on purpose.
Reservation holds the room. So how can u cancel a reservation?
they be double booking
I don’t understand… he had a reservation. It literally means they should have reserved a room for him. They fucked up and gave it away.
Welcome to 90 % of the general public I’m just glad people can finally see it for themselves
Pos